Frequently Asked Questions (FAQ)
General Questions
We supply industrial castors, wheels, material handling equipment, trolley wheels, leveling castors, medical castors, stainless steel castors, heavy-duty castors, and custom mobility solutions for various industries.
KSW Castors & Wheels has been providing industrial mobility solutions since 1992, serving customers across Malaysia.
Yes. We have our headquarters in Johor Bahru and multiple branches nationwide to support customers with fast service and delivery.
We supply castors for:
Manufacturing
Warehousing & Logistics
Food & Beverage
Medical & Healthcare
Electronics & Semiconductor
Hotels & Hospitality
Retail
Automotive
Cleanroom Applications
Manufacturing
Warehousing & Logistics
Food & Beverage
Medical & Healthcare
Electronics & Semiconductor
Hotels & Hospitality
Retail
Automotive
Cleanroom Applications
Warranty & Service
Warranty coverage depends on the product series. Please contact our team for details.
No problem. Our specialists will help you select the right castor based on your application and operating conditions.
Technical Support
Yes. Simply share:
Equipment weight
Floor type
Operating environment
Wheel size preference
Mounting type
We'll recommend the most suitable solution.
Equipment weight
Floor type
Operating environment
Wheel size preference
Mounting type
We'll recommend the most suitable solution.
Yes. Our experienced sales team can assist with product selection, load calculations, and application recommendations.
Yes. If you send us photos or specifications of your current castors, we can help identify a compatible replacement.
Ordering
Yes. We support both small purchases and bulk industrial orders.
Yes. We offer competitive pricing for OEMs, distributors, contractors, and volume purchases.
Absolutely. Contact us with your application details, and we'll prepare a quotation promptly.
Delivery depends on stock availability and location. Our team will advise the estimated lead time when your order is confirmed.
Temperature & Environment
Yes. We supply heat-resistant castors for ovens, bakeries, powder coating lines, and industrial equipment.
Yes. We offer outdoor-suitable castors with durable wheel materials that perform well on rough or uneven surfaces.
Medical & ESD
Yes. We offer medical castors with quiet rolling, non-marking wheels, and easy maneuverability for hospital equipment and medical trolleys.
Yes. We provide ESD castors suitable for electronics manufacturing, cleanrooms, laboratories, and semiconductor industries.
Stainless Steel & Food Industry
Stainless steel castors provide:
Excellent corrosion resistance
Easy cleaning
Hygienic performance
Ideal for food processing, medical, and pharmaceutical environments
Excellent corrosion resistance
Easy cleaning
Hygienic performance
Ideal for food processing, medical, and pharmaceutical environments
Yes. We supply food-grade castors designed for hygienic production environments.
Heavy Duty & Industrial
Our range starts from approximately 15 kg and goes up to 10 tons per wheel, depending on the model.
Yes. We offer medium, heavy-duty, extra heavy-duty, kingpinless, and shock-absorbing castors for demanding industrial applications.
Product Selection
Consider:
Load capacity
Floor condition
Wheel material
Operating environment
Temperature
Mounting type
Required mobility
Load capacity
Floor condition
Wheel material
Operating environment
Temperature
Mounting type
Required mobility
Different materials suit different applications.
PU: Quiet, floor protection
Nylon: Heavy load, low rolling resistance
Rubber: Quiet and shock absorbing
Cast Iron: Extreme heavy duty
Phenolic: High temperature
Stainless Steel: Wet or hygienic environments
PU: Quiet, floor protection
Nylon: Heavy load, low rolling resistance
Rubber: Quiet and shock absorbing
Cast Iron: Extreme heavy duty
Phenolic: High temperature
Stainless Steel: Wet or hygienic environments
A simple formula:
Total Equipment Weight ÷ Number of Castors × Safety Factor
Our team can assist you with the calculation.
Total Equipment Weight ÷ Number of Castors × Safety Factor
Our team can assist you with the calculation.
We offer:
Top Plate
Bolt Hole
Screw Stem
Expanding Stem
Threaded Stem
Leveling Castors
Top Plate
Bolt Hole
Screw Stem
Expanding Stem
Threaded Stem
Leveling Castors
Shipping & Contact
Yes. We deliver to customers across Peninsular Malaysia, Sabah, and Sarawak.
You can reach us via:
Phone
WhatsApp
Email
Website inquiry form
Our team will respond as soon as possible.
Phone
Website inquiry form
Our team will respond as soon as possible.
